Keepsake support

How can we help?

Questions, feedback, or something not working as expected? Send us a note and we’ll help you get back to your recipes.

Email support

hello@getkeepsake.xyz · We usually reply within two business days.

Recipe imports

Include the website or video link, or tell us whether you imported from a photo or pasted text. A screenshot of the error is helpful.

Subscriptions

Manage or cancel through Apple Settings → your name → Subscriptions. In Keepsake, use Settings → Restore purchases if Plus is missing.

Feedback & bugs

Tell us what you expected, what happened, and your iPhone model and iOS version. Report a bug.

Privacy

Read our Privacy Policy, or email us with a privacy or data request.

Delete your account

You can permanently delete your account and associated recipes from inside Keepsake:

  1. Open Settings.
  2. Tap your profile card.
  3. Tap Delete account and confirm.